In this episode of “The Deep Dive,” Dennis Moseley-Williams talks with host Jay Hummel about how advisors should think about the client experience today. Dennis argues that the shift to the “service versus experiences” model puts client well-being at the forefront.
Most companies sell products and services, and the best create meaningful experiences. Dennis challenges leaders to rethink value, loyalty, and what customers truly want.
Dennis Moseley-Williams: An author, speaker, and experienced economy expert, Dennis teaches businesses to shift from transactions to transformation—competing on meaning, not price. He founded his company, DMW Strategic Consulting, in 2002 and resides in Ottawa, Ontario.